Microquest is proud to announce the release of Patient Messaging, the first of many features in our brand-new Patient Portal.
Accessible from any web-enabled device, Patient Messaging gives your patients the ability to communicate securely with your clinic – their medical home – anytime, anywhere.
Invite Your Patients
With the new Patient Portal, you’ll see some new functions within Healthquest. Specifically, you can now invite a patient to start using the new Portal.
Within the patient’s client card, there’ll be a new Send Invite link near the client look up. Click the link and send the invite. It's that easy!
Want to invite more than one patient? We’ve got you covered there. We’ve added the ability to invite patients using the Client List Manager.
Use the search parameters to generate a list of patients and send an invite to all of them with a single click.
How great is that?!
Assign Messages as Needed
Once your patients have logged in to your clinic’s Patient Portal, they’ll have the ability to message your clinic any time they need to.
Every message from a patient is sent to a shared clinic inbox. The new Patient Messaging section of the Sidebar will indicate if any new messages have arrived.
Every Healthquest user will have access to this clinic inbox. From the clinic inbox, staff can either respond to the message directly or assign it to a specific physician for later review and response.
Once a message has been assigned to a specific physician, the Sidebar will indicate how many new messages have been assigned.
For messages assigned to a physician, we’ve added a new Patient Messaging tab to the Doctor View.
Attachments
We’ve also included the ability to add attachments to patient messages.
Using the attachment button in a new message, you can attach Chart Notes, Forms, Intake Forms, Lab Results, Letters, Medications, Problems, and Scans.
Now, here’s where Patient Messaging attachments start to get cool: Healthquest now supports printing directly to a new or existing message!
Click Print from the Charting window, and you’ll see the new Send through Patient Portal option.
Select the item you want to print, enable Send through Patient Portal, and click Print. The new Send through Patient Portal window will open.
From here, you can preview the attachment, then send it via a new or existing conversation.
Additionally, you can do the same thing via Forms.
Patient Attachments
Patients are now able to upload attachments into new and existing messages:
Patient attachments are viewable by anyone that has access to the conversation and are automatically linked onto the patient’s chart allowing for easy review.
We Want to Hear From You
In this rapidly changing environment, we need to be able to adapt quickly to the needs of our users, and we want your help to do so.
We built the Patient Portal, but you and your patients are the ones who use it. And so, we want your feedback.
If you have any ideas, requests, or suggestions on how we can improve the Patient Portal, do not hesitate to contact us.