dr2dr is a free-to-use secure messaging system, created for the exclusive use of health professionals, allowing end-to-end encrypted communication in real-time. Sensitive patient information can be freely shared, while knowing that the data is fully protected. dr2dr is available from any web-connected device, with apps available for both iOS and Android, along with an intuitive and fully featured website. With dr2dr, you can communicate securely, anywhere, at any time.
dr2dr features a hosted and maintained address book. Invite other members to join you on dr2dr and grow your secure network of contacts.
New, fully customizable notifications will inform you if your message hasn’t been read within your set time frame and will instantly inform you when there are changes to your secure conversations.
dr2dr’s secure conversations are transferred in 256-bit SSL encryption – the same security protocol as online banks.
dr2dr also provides a fully-functional and full-featured mobile app, providing the full dr2dr desktop experience, designed specifically for your iOS or Android device.
Integration with your EMR
Not a member of the Healthquest family? No problem. The dr2dr API opens up potential integration with any EMR.
Every Practice, Anywhere
dr2dr is an independent website that a user or clinic can access at any time, from any internet-connected device.
Integrate dr2dr in your practice
dr2dr was designed to replace unsecure methods of communication in your practice. dr2dr can easily be integrated into your specific workflow: any point within your workflow where confidential information is sent via fax, email, phone, or text, simply use dr2dr to communicate. No need to change your process, just turn off the fax and start using dr2dr.
dr2dr easily adapts to your practice by replacing current, unsecure communications channels. Replace fax, phone, email, or text with dr2dr secure messaging.
Claim provincial service codes
By using dr2dr to request an eConsultation or eAdvice, physicians can take advantage of provincial health service codes while also receiving advice more efficiently over a secured channel.
Resources and User Guides
Looking for some additional help? We’ve got you covered. You can start with the dr2dr User Manual and follow up with some additional Guides and Tip Sheets.
- dr2dr Consolidated Overview
- Getting Started with dr2dr
- The Home Screen
- Address Book
- Personal Profile, Away Status, and Notifications
- Clinic Profile, Inviting Users to Join a Clinic
- Patient Management, Conversation Reporting
- Two Factor Authentication
- Changing Your Password
Frequently Asked Questions (FAQ)
Registration and Sign-Up
How do I sign up for dr2dr?
What information will I need to sign up for dr2dr?
Alberta physicians registering for an dr2dr account will need their AMA number and password.
How do I get my clinic staff on dr2dr?
Too add your clinic staff to dr2dr, physicians must first create a clinic. From there, physicians can invite their staff to join the clinic. For complete instructions on creating a clinic and inviting users, refer to the dr2dr user manual.
Will I need to update/amend my Privacy Impact Assessment to reflect my use of secure messaging?
Yes, if you are going to use a secure messaging system, you will need to prepare an amendment for your PIA. Account set-up with dr2dr Secure Messaging includes assistance with preparation of the amendment, including the mandatory breech reporting component.
Where can I find the PIA Amendment?
The PIA template can be found in the Settings tab under Clinic Settings. The template can also be downloaded here.
Where do I find the IMA?
The IMA can be found by clicking on Additional Files in the Settings tab under Clinic Settings. The template can also be downloaded here.
Where do I send the IMA?
IMAs can be emailed to firstname.lastname@example.org
What dates to I put in the IMA?
The start date will be the current date. The end date will be 10 years from the current date.
E.g.: “The term of this Agreement is from 22 August, 2016 to and including 22 August, 2026 unless it is terminated earlier in accordance with clause 9.0.”
Without an EMR, how do I capture conversations and include or attach patient information?
The process for capturing the conversation and including patient information will vary, depending on your EMR vendor. Generally, information will be imported and exported from the EMR manually, as a .PDF file. Another option is to cut and paste the conversation into the EMR application or print it off and add the print-out to the patient’s paper record.
How do I know if someone has been added to a conversation?
When someone is added to the conversation, a message will show within the conversation indicating which person was added. If you have your notifications set to instant, you will receive either an email or text message notifying you that someone was added to the conversation.
How long does a session last before timing out?
A session in dr2dr will last for 15 minutes. After 15 minutes of inactivity, you will be automatically logged out of dr2dr.
What browsers are supported by dr2dr?
dr2dr supports the following browsers:
- Google Chrome (version 101 or higher)
- Mozilla Firefox (version 92 or higher)
- Safari (version 14 or higher)
- Microsoft Edge
Will dr2dr support integration with EMRs other than Healthquest?
We are working on a standards-based strategy to amalgamate secure messaging solutions across the different vendors. Our long-term vision is for a health system-wide ubiquitous, distributed and standardized secure messaging system.
How do I contact technical support?
Technical support can be reached via:
- Phone: 780-438-3762
- Toll-free: 1-844-56-AMA DR2DR (37237)
- Email: email@example.com
When is technical support available?
Technical support is available Monday to Friday, 07:30-18:00 Mountain Time (UTC-07:00)