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Monday to Thursday 07:30-18:00 | Friday 07:30-17:00 Mountain Time (UTC-07:00)
We have a number of amazing videos to help you get the most out of Healthquest. From scheduling to charting to billing, we have you covered!
Frequently Asked Questions
Think of all the paper that is wasted though faxing and printing patient charts. With Healthquest, you can have a completely paperless office, saving you thousands of dollars, to say nothing of the money you’ll save through the increased efficiency that Healthquest provides through its many time-saving features.
At Microquest, it’s our top priority to make Healthquest as easy as possible to use. This means that you have lightning-fast access to all of your data and patient information. Healthquest lets you spend less time on the computer and more time with your patients.
Why create documents from scratch every time you need them? With Healthquest, you can create templates for all of your commonly used items. Constantly requesting lab requisitions? Create a template for them and then just print – Healthquest takes care of the rest. When it comes time to refer a patient to another practitioner, Healthquest will automatically fill patient information into your standard referral letter. All you need to do is send it off.
Your purchase of Healthquest comes with unlimited access to our fully trained technical support staff. Technical Support is available Monday to Thursday 07:30-18:00 and Friday 07:30-17:00 Mountain Time (UTC-07:00). You can also e-mail Technical Support 24 hours a day, seven days a week.
Of course! All Healthquest purchases come with training sessions with your Client Services representative. Our representatives will work around your schedule, ensuring that you get the best training possible at your convenience.
Billing Alberta Health and Wellness can be tough. Healthquest takes the pain away, helping to minimize the amount of claim rejections that you receive. This ensures that you receive what you expect, enabling you focus on what’s actually important.
Healthquest is compatible with a wide variety of hardware. Originally developed for Windows 3.1, Healthquest has supported every version of Windows up to and including Windows 10. If your computer was purchased within the last five years, you likely do not have to upgrade to run Healthquest. For official system requirements, please click here.
Connect Care FAQs
Connect Care is an Alberta Health Services initiative to provide a shared provincial clinical information system used by AHS clinicians in AHS facilities.
From our discussions with AHS, it is our understanding that Connect Care will be a direct replacement for eClinician; that is, anywhere that eClinician is currently used will transition to Connect Care.
Connect Care will be in place everywhere AHS provides healthcare services and where AHS partners to provide healthcare services using the AHS record of care. This includes hospitals, clinics, AHS-run community health sites, CapitalCare, Covenant Health, Calgary Laboratory Services locations, and DynaLIFE locations.
For Healthquest users who do not work in an AHS facility, no, Connect Care will not be replacing Healthquest as your EMR.
Connect Care will be implemented only in AHS facilities — everywhere AHS provides healthcare services and where AHS partners to provide healthcare services using the AHS record of care.
For Healthquest users in AHS facilities, it is our understanding that you can continue to use Healthquest for claim submissions and letters/dictations as we don’t believe these services will be provided by AHS/Connect Care.
Healthquest users will not be required to switch to Connect Care to access patient information collected in an AHS facility.
According to AHS, Netcare will be upgraded to collect information from Connect Care (emergency department summaries, in-hospital consultations) and CPAR/CII.
According to AHS: “if you are receiving at least one result type via eDelivery today, you will be set up to receive all of the Connect Care results available by eDelivery in the future.”
Multiple Patient Charts?
According to AHS: “Patient information will continue to reside in your community EMR, in Netcare, and in Connect Care, but there will be more common information available between them.”
Essentially, your patient could have a chart in your Healthquest database, and a chart in Connect Care at an AHS facility. For example, one of your patients could visit an AHS emergency department where their information could be recorded in that facility’s Connect Care.
This information (such as emergency department summaries and in-hospital consultations) will still be accessible via Netcare, and Healthquest will continue to access Netcare as it does now.
Sources: https://www.albertahealthservices.ca/assets/info/cis/if-cis-cc-the-evolving-alberta-health-information-system-faq.pdf | https://www.albertahealthservices.ca/assets/info/cis/if-cis-cc-community-provider-update-2019-08.pdf
Nothing! Microquest will automatically add your ID to Healthquest once you receive a result from the new Connect Care eDelivery feed. No need to call support or figure out how to add the ID yourself; we’ll take care of it for you!
The new requisitions for APL and DynaLIFE requisitions will be available in Healthquest once they are available from AHS and DynaLIFE. As well, Healthquest will automatically populate your Connect Care ID when using the new requisitions.