We’ve made some improvements to the Healthquest Patient Portal that we think you’ll like.
New Portal Options
First up, we’ve added a new setting that will allow patients to send messages directly to a staff member, and not just to the clinic’s inbox:
We’ve also added the ability to limit sending messages to just the patient’s default doctor.
There’s also this new Employee Settings button you may have noticed:
From here, you can select which staff member can receive direct messages.
New Message Filter Options
The first new update you might notice are these new filter options:
These options can quickly filter the message list to show messages assigned to you or another staff member, unassigned or closed conversations, or all conversations.
Additionally, you can filter by messages unread by either the patient or the assigned user.
How awesome is that?!
Message List Updates
Finally, we’ve updated Patient Messaging to make unread messages a bit more obvious than they were before:
Healthquest will now display unread messages with bold text, the sender’s name and the date sent will be displayed in a different color, and a new unread flag will be displayed as a color bar in the message list.
Additionally, messages that have been replied to will now show a new arrow icon:
Message List Time Separators
We’ve added a new arrangement system to the message list in Patient Messaging.
This new arrangement will group messages into time slots based on when the message was received, like email: Today, Yesterday, This Week, Last Week, This Month, Last Month, and Older:
Mark Messages as Unread
We’ve added a new Mark as Unread button to Patient Messaging:
Now, users can set a previously read message as unread and vice versa.
Intake Forms in Patient Messaging
Now one new addition to Patient Messaging is this new Intake Forms button:
Clicking on this new button will open the Intake Form in the Assign Intake Forms to a Single Client window. From here, you can see if the patient has completed the form and view the form itself.
One more feature we’ve added to Patient Messaging is Quick Responses.
Quick Responses are customizable, frequently sent responses that can be added to a Patient Message with a few clicks of the mouse.
To set up a new Quick Response, simply right-click anywhere in a message body, and select Edit Responses/Categories. Alternatively, you can also click the Response Setup button.
From here, you’ll be able to create any number of custom responses, as well as response categories for easier organization of your responses.
Response Categories are a quick way to organize your responses. You can limit categories, and the responses within that category, based on a site or by users.
Each response can be categorized or left uncategorized, but a response title and a response text are required.
Responses can also be set as a favorite; favorited responses are automatically added to the Favorites category and are always displayed at the top of the response selection list.
And only you can change your favorites. No other user can change your favorites and vice versa.