The latest version of Healthquest is ready to go, and with it comes some fantastic new features. One of those features is Appointment Reminder Confirmations; patients will now have the ability to confirm or cancel appointments via text message or email!
Text message reminders can now be configured to allow patients to text a response back, confirming or cancelling their appointment. For example, a patient can reply ‘1’ to confirm, or reply ‘9’ to cancel. Email reminders will now include a link to confirm, or cancel, the appointment:
Both confirmations and cancellations are configurable, too. You can enable both, or just one. For example, you can allow patients to confirm appointments, but not cancel them.
And, if your clinic has a specific policy regarding cancellations, Healthquest can be set to prevent cancellations within a specified timeframe. For example, if your clinic does not allow cancellations within 24 hours of the appointment time, you can tell Healthquest to not allow a cancellation 24 hours before the appointment. How awesome is that?
Want to get set up with appointment reminder confirmations? Contact us today!